Customer services

We assist you with all your travel arrangements:

• Book and pay for your trip (without management fees).

• Change or cancel your booking and request or use your vouchers through Manage your booking.

• View the status of refund requests made through our Call Centre.

• If you are unable to travel for health reasons, contact us through this form.

• Check your flight status for any last-minute disruption. Get flight updates with Iberia Conecta.

• Check in online.

• Find out about the benefits and conditions of the Iberia Plus programme. You can also contact us through this form.

• Track your baggage and any other claims or request a receipt.

• WhatsApp: +34 676 67 60 04

• twitter.com/iberia

• Facebook.com/iberia

Contact telephone numbers in Spain:

For more information or new bookings, please contact:

• 900 111 500 (free phone, available within Spain).

• +34 91 333 67 01 (local telephone without additional charges).

If you want to contact us from another country, call our Booking offices.

If you need the invoice for a ticket bought through Iberia.com or Serviberia for a company in Spain,* Gibraltar or Andorra, you can request it through Request invoice.
If you also need the invoice for advance seat selection, you can manage it separately on the same page.

You can also manage online the invoice for tickets purchased on Iberia.com from Mexico, Guatemala and Dominican Republic. For other countries, please contact our Oficinas de reservas.

If you want an invoice for a ticket bought through any other channel, please contact them directly.

* VAT on air tickets is regulated by Law 37/1992 of 28 December on Value Added Tax. The VAT rate for domestic flights is 10%. International flights and flights with a destination or origin in the Canary Islands are exempt. Flights to the Balearic Islands are also subject to 10% VAT. However, the rate for the part over international waters is exempt.

We are committed to responding within 10 days. If you don't hear from us within that time, it means that we're still working on your case, either because it's more complex or because we have to obtain information from third parties.
When we've resolved your case, you'll receive an email at the address you used when you made your booking. Please be sure to check your Spam folder as well.
If you're entitled to any financial compensation, once we've issued the order it may take up to 30 days for the payment to reach your account, depending on the bank. You should contact your bank if it doesn't reach your account within that time.

You can track your claim through the following channels:

• Baggage Service Centre: If your query is about a Property Irregularity Report (PIR) due to loss, delay or damage, you can find more information through the online Baggage Tracking service.

• Iberia Club: For an incident related to Iberia Club, please contact us through this form.

• Other claims: If your claim is related to flight receipts, refunds and other cases, you can check its status on our Incident Status page.

To send us your comments, process matters related to flight receipts, refunds or any other incident, or if you want to check the status of a claim you have already submitted, select the relevant form on this page.

If you need to submit a claim for delay or damage to your luggage, you'll find all the information you need at our Baggage Service Centre. You can also track the status of your claim through this centre.

To submit a lost property claim for items left at the airport (boarding gates, controls, etc.), contact the lost and found office at the airport in question. Please check the airport website for the contact details.

Iberia only processes lost property claims for items left on its planes, in the VIP and UM lounges, or on the buses that take you to/from the plane. For items left on a plane operated by another airline, we advise you to contact the customer service department of the airline in question. You can search for lost property from the second day after you left it behind.
Iberia cannot be held responsible for the loss of items left on board its planes.

Download the Iberia app to be able to buy tickets and manage your flights quickly and conveniently whenever and wherever you want.

Discover all our profiles on social media to see what we're doing and share whatever you want with us.

Get free updates in real time by sms or email on any disruption, incident or change to your flight, even after take-off, with Iberia conecta.

We taking another step forward in the digital transformation of our company by offering a new customer service channel in Spanish adapted to your needs: the Iberia virtual assistant on WhatsApp will be a really useful contact.

Here are some of the things you can do with it:

• Check the status of your flight.

• Get general information about your trip: the items you can take in your hand luggage, the belt number to reclaim your bag at the destination, etc.

• Check in for any Schengen destination on flights operated by Iberia, Iberia Express or Iberia Regional Air Nostrum, except the Air Shuttle, with the same ease as through the check-in available on iberia.com.

At Iberia we work to ensure sustainable and efficient growth of our operations, integrating business sustainability through constant improvement of environmental management and by helping to create a fairer and healthier society. We conduct our business responsibly and with transparency, caring for the environment and actively engaging in social projects.

We understand the challenge that lies ahead and we change to achieve a single goal: little by little and step by step, but with relentless determination, we want to make the future better for everyone.

For enquiries about a" flight + hotel" or "flight + car" package booked through Iberia Holidays, please send an email to: Vacaciones.iberia@ba.com. Remember, customer service hours are from 09:00 to 18:00 hours (CET), Monday to Friday.

And if you want to cancel your booking and/or check the cancellation fee, go to Manage your booking.