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10 most frequently asked questionsAny questions?

What processes can I perform through “Manage your booking?”

Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus through Manage your booking.

Once the electronic ticket (TKT) has been issued through Iberia.com, you only need your booking code and access Manage your bookingwhere you can:

  • Buy your ticket or cancel reservations made at Iberia.com: If your reservation was not completed, select the option you require.
  • Status of your booking:Check the status of your bookings: flights, dates, times, etc. You can also make a copy of the itinerary and see your ticket number (TKT) .
  • Change your booking: Changes to dates and flights may only be made up to three hours before departure and are subject to the ticket fare terms and conditions.
    Book your seat or buy extra baggage.
    Change or include your contact phone number.
    Changes to names on reservations of seats and/or tickets are NOT allowed.
  • Special services request: Booking of domestic animals in the cabin, special equipment in the hold (sports equipment, wheelchairs, bicycles, etc.) and the service for travellers with special needs.
  • Access our special offers for travelling in Business: Tell us the price you're willing to pay to travel in Business and enjoy the experience.
  • Add your details, Advance Passenger Information[Open in a new window] (API) : The governments of certain countries require that Iberia compiles Specific Passenger Information before starting the trip.
  • Complete your trip: Take advantage of all of our offers and book your hotel or transfers with us, take out insurance, hire a car or arrange tours, activities, excursions and much more.
  • Book your special meal: Ask for a special meal for your flight of over 4.5 hours in tourist class or over 90 minutes in Business class.

If your ticket does not allow changes via Iberia.com, you need to call our Call Centre[Open in a new window] or go to an Iberia sales office to action them.

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Contact us

Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus through Manage your booking.

If, for any reason, we have not been able to answer your question, please contact us on:

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How to check in at Iberia.com

Online check-in at Iberia.com in 5 simple steps – you just need a computer or tablet with internet connection. If you have a smartphone you can log into Iberia.mobi or download the apps for iPhone, Android or Blackberry.

Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selection, in which case you will be able do this 24 hours before the departure of your flight.
Please bear in that mind check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and South Africa only opens 24 hours before the departure of your flight.
There are some airports of origin do not permit online check-in. You can consult the authorised origins in the check in page, in the “Origin” box.
You can obtain your boarding pass online up to 1 hour prior to the flight's scheduled departure (90 minutes in Lagos, San José and 180 minutes in Caracas).

  1. Searching for your booking:
    Select one of the two options available to supply the search data.
  2. Flight selection:
    Select the flight/s you wish to check-in for.
  3. Seat selection:
    Choose and reserve your seat with Iberia.com from the time of purchase. If your fare does not include the possibility of choosing and reserving a seat, you can do it before you fly at a better price than at the airport. Check the conditions, depending on the cabin class you wish to fly in.
  4. Confirm data:
    Check that all the data are correct before the boarding passes are issued.
  5. Boarding pass issue:
    Print out the boarding pass to a PDF document, receive the mobile pass by email or receive a text message with a link to display or download your mobile pass. 1 copy of the boarding pass per flight or leg.
    And, if you use an iPhone or iPod with version iOS6 or later, you can easily download your mobile boarding pass to your Passbook wallet.

If you are travelling with hand baggage only, check the boarding gate on the flight information screens and go directly to the gate after first passing through the security checks* where you must show your documentation.

* Having authorised the online check-in procedures, the security services at the airports may, under exceptional circumstances, restrict and/or limit access to the boarding areas. If this happens to you, please contact our airport personnel who will be happy to help you.

More information.

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How do I request a voucher and where can I get more information?

You can request a voucher for the ticket amount (ticket + ancillaries, such as seat selection or an additional bag) to spend on one or several future bookings with the Iberia Group (Iberia, Iberia Express and Air Nostrum) by processing it through Manage your booking and you'll receive it within five days.

For more information and answers to frequently asked questions, please go to our vouchers page.

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What can I take in my hand luggage?


In the interests of your safety and to reduce movements on board, we recommend that you check in your cabin bag, free of charge, and only board the plane with a small bag or briefcase.

The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 40cm x 25cm.. The maximum weight is 10kg for Economy class and 14kg for Business class.

As well as the applicable allowance, you may also carry some other personal item free of charge (max 40x30x15 cm): handbag, camera, folding umbrella, etc.

Please remember that, for security reasons, objects such as scissors and umbrellas with a sharp point, knives and all sharp items should be checked-in as hold baggage and never carried in hand luggage. Safety or disposable razor blades are permitted on board provided that they are set in their cartridge.

Blunt objects that can cause injury, such as selfie sticks, bats and mountaineering accessories like trekking and hiking poles, must also be checked in.

If you need to carry more than 100 ml of liquid medication or hypodermic needles (e.g., for diabetes) in your hand luggage, you must have a certificate from your doctor and show it at the security checkpoint.

For further information, please consult:
Hand luggage
Hazardous Items
Electronic ítems

Before boarding, you will need to take your laptop and any other large electrical and/or electronic device (tablet, video game console, hairdryer, travel iron, etc.) out of their cover or travel pouch and place them on a tray so that they can be inspected separately from your other hand baggage.

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How can I get information on an open case?

If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up

If the question is about Iberia Plus, please contact your Iberia Plus service centre by mail, fax or telephone.

If your query is of any other nature not included in the above, we are sorry if you have not received a reply. Our customer support team is working on it, and although our maximum reply time is 21 days, sometimes information is required from others and it can take longer.

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How can I enjoy my Avios?

  • You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios.
  • Enjoy your Avios and use them to get a discount when you book your tickets.
  • Combine money and Avios (Avios&Money) and book hotel stays and cars .
  • Spend them on leisure offers, or purchase goods from the more than 90 partners you have at your disposal.
  • Use your Avios to get discounts on the total cost of your ticket. You'll also get Avios for the total fare and the miles flown.
  • You can transfer, buy and give your Avios to anyone else who has an Iberia Plus card.
  • Use your Avios to change your booking from tourist class (Y, B or H rate) to Business at your Iberia Plus Service Centre or Iberia Sales Office.
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What are the requirements for a child travelling alone?

Due to the special characteristics of these passengers, and for safety reasons, they may travel unaccompanied as long as they meet the following requirements:

  • Aged between 5 and 11.
    This service is mandatory for children in this age group who are travelling alone.
  • Starting from 12 years old, the child is considered an adult for us and can travel alone (on other companies these requirements may vary). Therefore, Iberia has an assistance and companion service for minors aged between 12 and 17, which has to be requested beforehand.
  • Name of guardian responsible for the child at the departure point, address and contact phone number. The telephone number that you provide us in this section must be from a mobile phone if you wish to receive our text messages (SMS).
  • Name of the person responsible for the child at the arrival point, address and contact phone number.
  • Passport or visa, if required at the destination

As well as allowing us to determine the identity of the person responsible for meeting the child, this also allows us to contact this person if necessary.
Children are taken care of from their arrival at the check-in to handover of the child at the destination airport, and are also accompanied in transit if they have to change flights.

Save time by printing the form for our accompaniment services and you will be able to provide us with the copy already completed at the airport: Liability Waiver Form.

Cost of the service per journey

Domestic flights (except Canary Islands) Europe, the Canary Islands, the Middle East and North Africa Long Haul
€45/$55/£40 €70/$85/£65 €120/$145/£110

Cost of the service for flights with transfers

With Domestic Connection (except Canary Islands) With Connection to/from
Canary Islands/European, Middle East and North African Connection
With Connection to/from
Long Haul
€70/$85/£65 €100/$120/£90 €150/$180/£135

The service may be requested when making the booking and will be charged when the ticket is issued except when requested afterward as an additional service. In this last case, the ticket will be re-issued to adjust the rate to the service requested.
Take into account fluctuations in the currency exchange rate when purchasing the service.
Different charges, fees or taxes may apply in accordance with the law in each country.

In addition, the following recommendations should be taken into account:

  • Make bookings more than 24 hours before the start of a journey.
  • Arrive at the airport in plenty of time, in order to complete the documentation required.
  • Provide the minor with an extra copy of the relevant contact numbers at the origin and destination alike.
  • Do not leave the departure airport facilities until it has been confirmed that the flight has taken off.

Finally, please remember that, for the purposes of air transport, only passengers over 16 years of age will be considered as adults for the purposes of accompanying a child.

Iberia will not accept bookings or tickets for unaccompanied minors (UM's) when other companies, including code-share flights (IB26XX, IB5XXX and IB7XXX), are involved in the transport.

More information

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How many pieces/kilos of luggage can I check in?

To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations:

- The sum of each piece of luggage must not exceed 158 cm/62 in including the strap, pocket and wheels.
- A maximum weight of 23 kg/50 lbs (you may check in between 23kg/50lbs and 32Kg/70.5 lbs with an overweight fee).

The number of pieces that you can take free of charge will depend on the destination and class in which you are flying.

Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage.

Both the price of the additional baggage and the excess weight cost (from 23 to 32 Kg) are fixed amounts for short, medium and long-haul flights.
Check the rates and the number of pieces that you can take free of charge on our Baggage calculator

You can purchase it prior and can take advantage up to 50% discount on airport charges:

  • Making a booking or afterwards at Manage your booking (a first additional suitcase).
  • During online check-in if you need to take more luggage.

You can also pay the charge for excess baggage directly with a credit card at the airport Ticket office.

Sometimes, arranging additional baggage online may not be possible:

  • Departing from some airports
  • Your trip (or part of it) is operated by another airline

In these cases, you will be able to buy extra baggage at the desk at the airport, at the airport fee.
Once you've added an extra bag you can't cancel it or get a refund.

If you are travelling with excess baggage, please arrive at the airport at least 20 minutes before the recommended time.

The option to pay the charge for excess baggage using your Avios is not currently available.

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Can I travel with pets?

Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites[Open in a new window] may be accepted as hold or cabin luggage.

Acceptance in the hold

Animals accepted in the hold: cats and dogs, except for snub-nosed and dangerous breeds.
Carry them in the hold in an appropriate cage or pet pack: resistant, secure, comfortable and ventilated. The number of cages or pet packs and their sizes is limited by the type of aircraft. If you intend to fly with your pet you should contact our offices for authorisation. The trip can only be authorised when all of the flight legs are confirmed.

Acceptance in the cabin

Acceptable PETs in Cabin: dogs, cats, fish, turtles and birds (except birds of prey).
Take them with you in the cabin if they don’t weigh more than 8 kg. (including their cage or pet pack, except for guide dogs and emotional support animals) with previous authorisation from the Booking Office.
The container may be a maximum of 45 cm in length, 35 cm in width and 25 cm in depth, provided that the sum of those 3 measurements does not exceed 105 cm.

As the number of cages is restricted on the basis of the type of aeroplane, the carriage of animals must be authorised by the Booking Office.
Authorisation will only be given for journeys when all legs are confirmed.
The size and weight of animals must be in keeping with the limits established for inbound and outbound flights.

In no case will the animal be able to leave its carrier inside the cabin, and the passenger is responsible for looking after it.

Please remember that if the carrier does not meet the minimum conditions for acceptance, it will be refused boarding. You can purchase such a kennel at larger pet shops or specialist shipping agents.

Acceptance as air cargo

If you need to send your pet to travel alone, please contact us: IAG Cargo.

For further information you can see Carriage of domestic pets

And also you can consult www.iata.org

Single charge payable exclusively at the airport.

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Brachycephalic animals

Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head.

The breeds affected are as follows:

Dogs: Boston Terrier, Boxer (all breeds), Bulldog (all breeds), Bull Terrier, Brussels Griffon, Chow Chow, English Toy Spaniel, Japanese Spaniel/Japanese Chin, Mastiff (all breeds), Pekingese, Pit Bull (all breeds), Pug (all breeds) Shih Tzu, Staffordshire Terrier, Shar-pei, Affepinscher.
Cats: Burmese, Exotic Shorthair, Himalayan, Persian.

Conscious of the importance of caring for your pet, we cannot transport them in the aircraft hold since they are more susceptible to heat stroke and breathing problems when exposed to stress or high temperatures.
You only can travel with it on board but it must meet the conditions for carriage in the cabin.

You can also contact IAG Cargo to find out how to transport them as cargo.

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