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Due to planned maintenance work on the main runway at Buenos Aires Airport (Ezeiza), some of our flights between Madrid and Buenos Aires may be affected between 25 October and 11 November 2026. During this period, flights departing from Buenos Aires and bound for Madrid will make a technical stop in Montevideo for refuelling.

Given this situation beyond Iberia’s control, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 8 May 2026.

• Flights with origin or destination in Buenos Aires (Ezeiza Airport) operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date between 25 October and 11 November 2026.

What options do we offer?

• Change the date of travel to fly between 15 October and 30 November 2026.

• Change the origin or destination to another airport located up to 300 km away.

• Request a refund as a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

Due to the temporary suspension of the Havana route, flights between June 1 and October 24 are cancelled

Given this situation, we offer alternatives to our customers so they can reorganize their trip more comfortably.

Who does it apply to?

For bookings that meet these conditions:

• Tickets purchased up to April 13, 2026.

• Flights departing from or arriving in Havana and its connections.

• Original flight date from June 1 to October 24, 2026.

What options do we offer?

• Change your travel date to fly up to October 25, 2027, subject to availability.

• Change the origin or destination to another airport within up to 2,300 km, including Miami, Mexico City, Panama City and Santo Domingo.

• Request a refund.

Please go to Manage booking to process it online if you booked directly with Iberia. If you purchased your ticket through a travel agency, you must contact them to modify your booking.

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations. Please check the status of your flight in Flight Status and keep your contact details updated in Manage Booking so we can keep you informed about your trip.

If your flight has been cancelled, you can request a date change or a refund and process it online through Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses that you may later request reimbursement for through the website.

For flights that are still scheduled, due to these circumstances we have activated the following flexibility policy:

On flights operated by Iberia until June 15 and purchased before April 30 , you may, at no additional cost:

• Change the date of your booking to travel until October 31, 2026.

• Request a refund of your ticket.

• Change the origin/destination up to 150 km.

If you booked directly with Iberia, you can process it online in Manage your booking. If you did it through an agency, you must contact them to modify your booking.

On flights operated by Qatar Airways until June 15 and purchased through our channels before April 30, you may, at no additional cost:

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations accordingly. Please check the status of your flight on Flight Status and keep your contact details updated in Manage Booking so that we can keep you informed about your journey.

If your flight has been cancelled, you can request a date change or a refund and process it online via Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses, which you can later claim for reimbursement through the website.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to September 30 purchased before April 9 may, at no additional cost:

If you booked directly with Iberia, you can process it online in Manage your booking. If you booked through an agency, please contact them to modify your reservation.

For flights operated by Qatar Airways until September 30 and purchased through our channels before April 9, you may, at no additional cost:

Please go to Manage your booking to process it online or contact our Customer Service Center. If you purchased through an agency, please contact them to modify your reservation. If there are less than 48 hours before departure, please contact Qatar Airways.

Due to the situation in the Middle East, all flights to/from Tel Aviv have been cancelled.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to October 24 purchased before June 3 can, at no additional cost.

• Change the date of your reservation.

• Change the destination and alternatively fly to Cairo, Athens, Budapest and Rome.

• Request a full refund of your ticket.

For our customers with issued tickets, there is a commercial agreement with EL AL (LY), effective from April 13 until October 24, 2026, through which they may book in the lowest available class on the airline’s operating routes.

• To fly to Tel Aviv: Amsterdam, Athens, Barcelona, Berlin, Boston, Bucharest, Budapest, Dubai, Frankfurt, Geneva, Lisbon, London, Los Angeles, Madrid, Marseille, Miami, Milan, Munich, Nice, New York, Paris, Prague, Rome, Sofia.

• To fly from Tel Aviv: Venice, Vienna, Warsaw, Zagreb and Zurich.

Please access Manage booking to process it online if you booked directly with Iberia. If you purchased your ticket through a travel agency, please contact them to modify your reservation.

由于圣地亚哥机场将进行维护工程，2026年9月21日至11月3日期间，部分往返该城市的航班可能受到影响。

鉴于该情况并非 Iberia 所能控制，我们为客户提供替代方案，以便他们更方便地重新安排旅行。

在此期间，飞往马德里的IB118航班可能因运营和加油原因在里约热内卢进行技术经停。

适用对象

适用于符合以下条件的预订：

• 2026年5月28日前购买的机票。

• 由Iberia Group （Iberia、Iberia Express 和 Air Nostrum）运营、出发地或目的地为圣地亚哥的航班。

• 原定航班日期为2026年9月21日至11月3日。

我们提供哪些选择？

• 更改日期，可改至2026年11月15日前出行。

• 更改出发地或目的地至距离不超过300 km的其他机场。

• 申请以代金券形式退款。

重要：允许1次更改。退款将以代金券形式发放，只有在航班最终取消（去程或返程）时，才会退回至原付款方式。