预订、机票及姓名变更
根据票价类型、舱位等级、在目的地的停留时间、优惠等不同情况，您可以预订单程或往返航班。
如果您选择了要求按特定顺序使用机票联的票价，请注意：如果您未完成某一部分航段，或未按照机票上规定的顺序乘坐，我们将按照您实际乘坐航段在预订时适用的价格向您收费，该价格是根据行程有效时的要求计算的。 该价格来源于现行公布的票价，如果您尝试将所用行程作为单独预订进行预订，可以核实该价格。 如果该价格高于您机票上所列的价格，我们可能会要求您在剩余行程开始前先支付差额。
大多数受限票价不允许退款、退票、改签，或需支付服务管理费用。
在座位和/或机票预订中不允许更改姓名。 因此，请特别注意填写乘客的姓名和姓氏，须与他们在航班当天在机场出示的证件一致。 如果机票信息与所出示的证件不符，可能会被拒绝登机。
如为同一航班进行了多次预订且机票尚未出票，这些预订可能被视为重复预订，并且会在没有提前通知的情况下被取消。
Ticket issuing fees
The fee for issuing the ticket is applied according to the starting point-destination and delivery method selected. It is applied to each passenger on the reservation and the amount is the same for each of the passengers.
Iberia will charge the fees for issuing each ticket purchased through www.iberia.com and for any type of tariff according to the following table
Ticket purchase options
RESERVATION ONLY: your card will be charged upon the issue of your ticket(s). You have 48 hours to collect your ticket(s) from Iberia's ticket offices. Once this time has elapsed, the booking will be cancelled and no charge will be applied to your card. The credit card holder has to show identification and the card when collecting the ticket(s).
Cancellations
Most fares that are subject to restrictions do not allow refunds or changes; alternatively, there may be associated penalties.
The fee for issuing the ticket is non-refundable.
Administration of changes/refunds carries a charge
The fuel surcharge will be refundable if the fare conditions allow it
Documentation
Passengers must have the documentation required by the laws or authorities of the countries from, through or to which they are to fly. Passengers themselves are solely responsible for fulfilling all the requisites established in each case (passport, visas, national ID document).
Early seat booking
Iberia’s paid early-seat booking involves the customer’s full acceptance of the conditions and acceptance of all of the provisions set forth therein.
The early seat-booking conditions refer, among other matters, to the following:
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Acquisition and payment.
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Changes, cancellations and refunds.
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Iberia reserves the right to update them at any time.
Extra baggage purchase
Iberia’s extra baggage purchase involves the customer’s full acceptance of the 条件 and acceptance of all of the provisions set forth therein.
Baggage purchase conditions regulate the contractual relationship between Iberia and the holder of the acquired voucher and refer, among other matters, to the following:
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Acquisition and payment.
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Changes, cancellations and refunds.
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Iberia reserves the right to update them at any time.
General Conditions of Transport
The purchase of Iberia tickets implies the total aceptance, by the client of Iberia运输（乘客和行李）的一般条件 and the acceptance without reservations of all the provisions contained therein.
The general conditions of transport regulate the contractual relationship between Iberia and the person named on the ticket and refer to, amongst others, the following matters:
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Reservations, tickets, fares, charges, taxes.
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Changes, cancellations and refunds.
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Obligations and rights...
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Iberia reserves the right to update then at a ny given moment.
Fraud prevention policy
With the view of guaranteeing the security of transactions made via this Website, and as it is necessary to formalise the booking and purchase of the ticket, Iberia has incorporated in its control processes the prior management of the information provided by the passenger with respect to the payment card provided. Iberia reserves the right to reject the request for the contracting and purchase of tickets whose payment is made using a card which does not meet the control measures established for the management of fraud prevention. We also wish to inform you that, with only this end in mind, Iberia may use the services of CyberSource Corporation Inc, with head office in the United States (1295 Charleston Road, Mountain View, California, 94043, Fax number (650) 625-4408), to whom you may apply to exercise your personal data protection rights.