We win the award for Best Airline Staff Service in Europe
The award, presented by Skytrax, recognises the quality of service provided by our cabin crews and customer service teams
Iberia has been recognised as the airline with the Best Airline Staff Service in Europe at the 2026 World Airline Awards, organised by Skytrax, the prestigious international air transport rating organisation.
The award recognises the quality of service provided by Iberia teams, both on board and on the ground, and highlights the care and professionalism of its cabin crews and airport customer service teams.
Recognition based on traveller ratings
The World Airline Awards are based on an international passenger satisfaction survey conducted between September 2025 and August 2026. Customers from more than 100 nationalities took part in this edition, with 24.8 million valid responses recorded. The awards, known as the “Oscars of the aviation industry”, are based on traveller ratings. The survey process and awards ceremony are fully funded by Skytrax, with no entry fees, sponsorship or payments for the use of award logos or results.
Customer experience, a pillar of Flight Plan 2030
Customer experience is one of the pillars of Flight Plan 2030, the roadmap guiding Iberia’s transformation and growth over the coming years. This process is accompanied by continuous improvements to the customer experience, supported by digitalisation and personalisation, while preserving the personal touch and human qualities that distinguish the company’s professionals.
As part of this plan, Iberia will renew 100% of the cabins on its long-haul aircraft. On narrow-body aircraft, it will also increase hand baggage capacity by installing XL overhead bins.
The company will also continue to improve the ground experience, with more and better spaces for its Premium customers. As part of this commitment, Iberia has recently opened the Emerald Lounge Sorolla in Terminal 4 at Adolfo Suárez Madrid-Barajas Airport, for Platino, Platino Prime, Infinita, Infinita Prime and Singular customers.
