Venster sluiten

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Jouw vlucht, klaar om in te stappen

Alles wat je moet weten alvorens aan boord te gaan

Embarque

We are always striving to improve customer experience, and one of the ways we want to do is by making boarding faster. As a result, we've changed the way assign passengers to boarding groups.

We'll call customers who require special assistance and families with children under 2 to board the plane first. Immediately after that, we'll call passengers by group. Each group has a number according to the order of priority for boarding the plane.

You'll find your group number on your boarding pass. Please sit back and relax until we call you. It won't take long.

Tips for boarding

Please go to the gate promptly and before the time shown on your boarding pass. Remember, certain destinations like the United States, Israel and others have additional security procedures. In these cases, we kindly request that you proceed to boarding as quickly as possible.

Once you reach the gate, wait until your group is called and in the meantime please prepare your documents and boarding pass to show to our staff.

Because of the limited capacity of the overhead compartments on board, we may have to remove a number of cabin bags if there is no space available. In this case, we'll put it in the hold free of charge and you can pick it up from baggage reclaim at the destination airport.

Please check that your cabin bag or personal accessory does not exceed the permitted dimensions of 40x30x15cm. Remember, you must always place it underneath the seat in front of you.

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VIP Lounges

Those private areas furnished for work meetings, enjoying haute cuisine meals and relaxing before or between flights.

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Handbagage

Je moet aan de maximale standaardafmetingen voldoen van 56x45x25 cm, zodat de bagage tijdens de vlucht met je mee de cabine in mag.

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Tijdslimiet

Voor vertrek van de vlucht beschik je over een bepaalde tijd om je ticket te formaliseren en je bagage in te checken.

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