有料アップグレードのお支払い

Due to the eruption of Mount Etna and the presence of volcanic ash, some of our flights to or from Catania may be affected.

In view of this situation, which is beyond Iberia’s control, we are offering our customers alternatives so that they can reorganise their journey more conveniently.

Who does this apply to?

Bookings that meet the following conditions:

• Tickets purchased by 15 September 2026.

• Flights to or from Catania.

• Original flight date from 15 to 16 September 2026.

What options are available?

• Change the date of your journey and travel up to 25 September 2026, subject to availability.

• Change the origin or destination to Palermo (PMO) or Naples (NAP).

• Request a refund in the form of a voucher.

Important: 1 change is permitted. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is eventually cancelled (outbound or return).

先日の地震による運休期間を経て、9月3日よりカラカス便の運航を再開する準備を進めていることをお知らせいたします。当局よりマイケティア国際空港が再び利用可能になったことが確認されたため、カラカスでの通常運航を段階的に再開してまいります。これにより、技術当局とともに一つひとつの詳細を調整し、お客様に何よりも安全で円滑なご旅行を提供できるよう努めてまいります。

この移行期間中、サービスを完全に正常化するまで、皆さまのご理解とご信頼に心より感謝申し上げます。空港で実施されている運用および保安上の手続きにより、必要なすべての手続きを十分な時間をかけて行えるよう、フライト出発の4～5時間前までに空港へお越しいただくことをおすすめします。マイケティア国際空港での到着時および出発時の案内については、こちらの旅行者向けマニュアルをご確認ください(スペイン語で利用可能)。

今回の状況によりフライトに影響があり、航空券が8月28日より前に発券されている場合は、追加料金なしで旅程を変更できるよう、当社の柔軟な対応方針が引き続き適用されますのでご確認ください：

• 旅行日を変更し、2026年10月15日までの便に変更する。

• 代替空港への経路変更：パナマシティ（PTY）またはボゴタ（BOG）。

• 航空券の払い戻しを申請する。

Due to the situation in the Middle East, we have cancelled some of our flights to/from Doha until 23 October. We are monitoring the airspace situation in real time and adapting our operations.

Affected customers have been rebooked on flights operated by Qatar Airways to offer them an alternative travel option.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to 24 October purchased before 28 August can, at no additional cost:

• Change the date of your booking to fly up to 31 December 2026.

• Request a refund for your ticket.

• Change the origin/destination by up to 150 km.

If you booked directly with Iberia, you can process it online through Manage your booking. If you booked through a travel agency, you must contact them to modify your booking.

Due to the temporary suspension of the Havana route, some of our flights to or from Havana could be affected.

In view of this situation beyond Iberia’s control, we offer our customers alternatives so that they can reorganise their trip with greater convenience.

Who does this apply to?

For bookings that meet the following conditions:

• Tickets purchased up to August 18, 2026.

• Flights with Havana as their origin or destination operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original travel date from June 1, 2026 to June 30, 2027.

What options do we offer?

• Change the travel date to fly up to October 25, 2027.

• Change the origin or destination to another airport located within 2,300 km, including Miami, Mexico City, Panama City and Santo Domingo.

• Request a refund in the form of a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original form of payment if the flight is eventually cancelled (outbound or return).

Due to the situation in the Middle East, some of our flights to/from Tel Aviv between 25 October and 9 December have been cancelled.

Due to these circumstances, we have introduced the following flexible policy for cancelled flights. Tickets purchased by 2 September 2026, with flight dates up to 9 December 2026, can be changed or refunded at no additional cost:

• Change the date of your booking to any available flight date.

• Request a full refund of your ticket using the original payment method.

If you booked directly with Iberia, you can process this online through Manage your booking. If you booked through a travel agency, you must contact the agency to modify your booking.

サンティアゴ・デ・チレ空港で実施されるメンテナンス工事により、2026年9月21日から11月3日までの間、この都市を出発地または目的地とする一部の便に影響が出る可能性があります。

Iberiaの責によらないこの状況を受け、お客様がより便利に旅程を再調整できるよう代替手段をご用意しています。

この期間中、マドリード行きのIB118便は、運航上および燃料補給の理由により、リオデジャネイロでテクニカルストップを行う場合があります。

対象となるお客様

以下の条件を満たす予約が対象です。

• 2026年5月28日までに購入された航空券。

• サンティアゴ・デ・チレを出発地または目的地とし、Iberia Group （Iberia、Iberia Express、Air Nostrum）が運航する便。

• 当初の搭乗日が2026年9月21日から11月3日までの便。

ご利用いただける選択肢

• 2026年11月15日までに搭乗するよう、旅行の日付を変更できます。

• 出発地または目的地を、最大300 km以内の別の空港に変更できます。

• バウチャーによる払い戻しをリクエストできます。

重要：1回の変更が可能です。払い戻しはバウチャーで行われ、最終的に便が欠航となった場合（往路または復路）のみ、元のお支払い方法に返金されます。

Due to planned maintenance work on the main runway at Buenos Aires Airport (Ezeiza), some of our flights between Madrid and Buenos Aires may be affected between 25 October and 11 November 2026. During this period, flights departing from Buenos Aires and bound for Madrid will make a technical stop in Montevideo for refuelling.

Given this situation beyond Iberia’s control, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 8 May 2026.

• Flights with origin or destination in Buenos Aires (Ezeiza Airport) operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date between 25 October and 11 November 2026.

What options do we offer?

• Change the date of travel to fly between 15 October and 30 November 2026.

• Change the origin or destination to another airport located up to 300 km away.

• Request a refund as a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).